FAQ
Our flagship stores are located at DLF Emporio (New Delhi), The Chanakya (New Delhi) and Select city walk (New Delhi), The Palladium (Mumbai), The Quest (Kolkata).
Our jewellery is exquisitely designed and handcrafted at our atelier in Noida, India.
Our core metals include brass, silver and gunmetal handcrafted with a beautiful 22k gold finish. Further our jewellery is beautifully interlaced with a vast material bank ranging from crystals to exquisite pearls, to name a few.
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of bright lighting during photography.
We're always delighted to be of help, feel free to get in touch with us on WhatsApp: +91 8800522111, email: customercare@outhouse-jewellery.com
Indeed an important criteria while selecting your jewellery, we'll be happy to assist you in the process. Get in touch with us on WhatsApp : +91 8800522111 or email: customercare@outhouse-jewellery.com
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We'd be delighted to do that for you. Add your personalised message on our cart page and select the gift wrap option on the product page (below the product price) and we got you covered for the rest! In case you've forgotten to add the message and opting for the gift wrap then do reach out to us via call or WhatsApp: +91 8800522111 or email: customercare@outhouse-jewellery.com.
No, your order is confirmed once you complete the checkout with us.
We Accept most cards like Visa, Master, AMEX. Further we have Cash on Delivery (COD, extra INR 99 chargeable), known wallets & UPI mode of payment options too. Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.
We provide free shipping on all our orders across India and INR 3000 shipping charge per order across the world for order value up to INR 50,000. We offer free international delivery for order value above INR 50,000. The duties and taxes (if shipped outside India) shall depend on the destination country and the amount of your shipment.
Once shipped, you will be receiving an email or SMS from our end to be notified on time. We require 10 to 12 days to finely handcraft your order. However the Ready to Ship pieces get dispatched in 48 to 72 hours.
Since our orders are crafted just for you on request, order returns are not possible. If there is a genuine issue of quality or you've received a wrong style, we will be happy to return the same on priority.
Feel free to share the details with us on customercare@outhouse-jewellery.com. We will examine the scope of effort and get back to you. In case of extensive repair requirements, the costs need to be borne by the customer. However owing to extensive wear and tear your jewellery may need retouching with extra charges as applicable.
We suggest you store your jewellery in dry cloth bags and cases. We want to ensure that you are able to take care of your jewellery with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website. Head to the following link: Link
Upon placing an order for the gift card with us, the recipient will receive an email with more details. You can avail the gift card anytime through a coupon code of the equivalent amount.